E21 Bart Lehane, CTO and co-founder at EdgeTier

EdgeTier CTO and founder Bart Lehane discusses how EdgeTier improve efficiency in call centres with data-driven decision making, the goal with their AI agent assistant Arthur and much more in episode 21 of the AI in Action podcast

Welcome to episode 21 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Continue reading “E21 Bart Lehane, CTO and co-founder at EdgeTier”

E06 Curtis Peterson, SVP of Cloud Operations at Ring Central

In episode 6, my guest is the SVP of Cloud Operations at RingCentral, Curtis Peterson. We chat about the improvements that AI has brought to call centres and conference analysis, where he believes humans will have a role alongside AI, what excites him most about the future of AI and much more.

Welcome to episode six of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Continue reading “E06 Curtis Peterson, SVP of Cloud Operations at Ring Central”