E06 Curtis Peterson, SVP of Cloud Operations at Ring Central

In episode 6, my guest is the SVP of Cloud Operations at RingCentral, Curtis Peterson. We chat about the improvements that AI has brought to call centres and conference analysis, where he believes humans will have a role alongside AI, what excites him most about the future of AI and much more.

Welcome to episode six of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is been done within AI in Ireland.

Today’s guest is Curtis Peterson, who is the Senior Vice-President of Engineering, Operations and Product Technology at RingCentral in San Francisco. Curtis is responsible for leading their cloud communications platform for businesses in the US, Canada and the United Kingdom.

In this short but interesting episode, we discuss:

  • What Curtis’ role with RingCentral involves
  • How AI is making much-needed improvements in call centres
  • The impact of AI on projects within the police force
  • How AI is helping with meetings and conference analysis
  • Where Curtis believes humans roles will lie next to Artificial Intelligence
  • The importance of Artificial Intelligence at the edge
  • What excites Curtis for the future of AI



What did you make of Curtis’ podcast? Where do you see the future of Artificial Intelligence heading in the next few years? I would love to hear your thoughts so please leave a comment below.

If you would like to hear more from AI in Action then please subscribe and don’t forget to like and share with your friends on social media.

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AI Awards 2018: Applications Now Open
Connecting Ireland’s AI ecosystem for a higher purpose

Applications are now open for you to take part in the inaugural AI Awards and showcase your skills and expertise to the AI community on the island of Ireland.

The AI Awards is a not-for-profit organisation dedicated to promoting, advancing and rewarding corporate and academic excellence in Artificial Intelligence (AI) innovation, research & development and products.

It is our mission to support the AI community by recognising the hard work and dedication of those working in the field and to help promote and market Ireland globally as the first-choice home for AI investment and job creation in research and product development.

For more information on how to apply, check out www.aiawards.ie

Author: AI Ireland

AI Ireland is a non-profit, community-led initiative that aims to showcase and share the knowledge in Data Science, Machine Learning and Artificial Intelligence. We host monthly meetups, run the AI in Action podcast and will hold the AI Awards this November. Our goal is to bring together players in the field of AI in order to forge and strengthen ties, and to celebrate the development of AI for the greater good.

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