E35 Mitch Lieberman, Program Director of Conversational Intelligence at Opus Research

Mitch Leiberman, Program Director of Conversational Intelligence at Opus Research discusses how AI can add value to conversations, advice to businesses looking to apply AI to their organization, where he sees the future of Conversational AI and more

Welcome to episode 35 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is been done within AI in Ireland and abroad.


Today’s guest is Mitch Lieberman. Mitch is the Program Director of Conversational Intelligence at Opus Research in Chicago, where they are focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact centre automation, intelligent authentication, enterprise collaboration and mobile commerce.

Mitch’s role is to use his analytical sights on Conversational Commerce, Relationship Intelligence, and Conversational Intelligence to help enterprise executives, who are taking charge of bringing customer care, self-service and increased marketing and advertising into the age of natural language understanding, machine learning, big data and analytics.

Over the course of the episode today, Mitch will discuss:

  • His background in sales and Customer Relationship Management
  • The value that AI will bring to conversations
  • His advice to companies looking to apply AI to their business
  • Knowing what you want to improve within your organisation through AI
  • Using Big Data to build AI systems
  • Where he sees the future of Conversational AI heading in the future



What did you make of Mitch Lieberman’s podcast? Where do you see the future of Artificial Intelligence and Conversational AI heading in the next few years? We would love to hear your thoughts so please leave a comment below.

If you would like to hear more from AI in Action then please subscribe and don’t forget to like and share with your friends on social media.

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AI Awards 2018: Tickets on Sale Now!
Connecting Ireland’s AI ecosystem for a higher purpose

Tickets to attend the inaugural AI Awards are now on sale as we invite you to come along to the Gibson Hotel on Thursday 22 November to see all the great work being done in AI, Data Science and Technology innovation on the island of Ireland.

The AI Awards, in conjunction with principal sponsor Microsoft, is a not-for-profit organisation dedicated to promoting, advancing and rewarding corporate and academic excellence in Artificial Intelligence (AI) innovation, research & development and products.

It is our mission to support the AI community by recognising the hard work and dedication of those working in the field and to help promote and market Ireland globally as the first-choice home for AI investment and job creation in research and product development.

Click here or more details on how to get your hands on tickets for the AI Awards.

Author: AI Ireland

AI Ireland is a non-profit, community-led initiative that aims to showcase and share the knowledge in Data Science, Machine Learning and Artificial Intelligence. We host monthly meetups, run the AI in Action podcast and will hold the AI Awards this November. Our goal is to bring together players in the field of AI in order to forge and strengthen ties, and to celebrate the development of AI for the greater good.

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