Categories
Professional services

E47 Wayne Butterfield, Director of Cognitive Automation & Innovation at ISG

Wayne Butterfield, Director of Cognitive Automation & Innovation at ISG discusses how RPA can add value to an organisation, importance of communications and gaining your ROI using automation

Categories
Telecommunication

E06 Curtis Peterson, SVP of Cloud Operations at Ring Central

In episode 6, my guest is the SVP of Cloud Operations at RingCentral, Curtis Peterson. We chat about the improvements that AI has brought to call centres and conference analysis, where he believes humans will have a role alongside AI, what excites him most about the future of AI and much more.