E46 Cathal McGloin, CEO at ServisBOT

ServisBOT CEO Cathal McGloin discusses how they can help increase your customer engagement, where the future of Customer Service is heading, advice on how to apply AI within your organization and more

Welcome to episode 46 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is been done within AI in Ireland and abroad.

Today’s guest is Cathal McGloin, Founder and CEO at ServisBOT. ServisBOT are transforming customer service conversations through messaging, artificial intelligence and automation. They deliver simple, convenient and powerful solutions in customer interaction management that transform service quality while reducing service costs.

ServisBOT’s goal is to eliminate all the frustrating parts of contacting customer service by automating as much as possible using BOTs and AI so that customers get the service they want, at any time they want it. They believe customer service can be a differentiator if it’s accessible, convenient and accurate, and that it should happen on the customer’s time and at his or her own pace.

In the episode today, Cathal will share with you:

  • His background in setting up successful startups
  • The problem he was looking to solve in creating ServisBOT
  • How ServisBOT can boost your company’s customer engagement
  • Challenges they needed to overcome
  • Advice on how to start applying AI to your business
  • Developing a strategy to leverage humans and machines
  • Where the future of Customer Service is heading



What did you make of Cathal McGloin’s podcast? How do you see Artificial Intelligence disrupting the customer service sector in the near future? We would love to hear your thoughts so please leave a comment below.

If you would like to hear more from AI in Action then please subscribe and don’t forget to like and share with your friends on social media.

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AI Awards 2018 Winners Revealed!
Connecting Ireland’s AI ecosystem for a higher purpose

In case you missed, this year’s winners were announced at the inaugural AI Awards last month as over 200 AI professionals, academics and enthusiasts came together to celebrate the great work being done in AI on the island of Ireland.

The AI Awards, in conjunction with principal sponsor Microsoft, is a not-for-profit organisation dedicated to promoting, advancing and rewarding corporate and academic excellence in Artificial Intelligence (AI) innovation, research & development and products.

It is our mission to support the AI community by recognising the hard work and dedication of those working in the field and to help promote and market Ireland globally as the first-choice home for AI investment and job creation in research and product development.

Check out the 2018 AI Awards winners here

Author: AI Ireland

AI Ireland is a non-profit, community-led initiative that aims to showcase and share the knowledge in Data Science, Machine Learning and Artificial Intelligence. We host monthly meetups, run the AI in Action podcast and will hold the AI Awards this November. Our goal is to bring together players in the field of AI in order to forge and strengthen ties, and to celebrate the development of AI for the greater good.

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