Welcome to episode E124 of the AI Ireland podcast, the show that explores the applications and research of Data Science, Machine Learning and Artificial Intelligence on the island of Ireland.
Our mission is to increase the use of AI for the benefit of our society, our competitiveness and everyone living in Ireland.
Today’s guest is Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio. Previous 2022 and 2021 AI Awards winners Webio are bringing Artificial Intelligence driven conversations to the enterprise. The company’s conversational interface uses AI to streamline inbound and outbound customer communications across new and existing channels.
Webio were a finalist in the Best Use of AI in a Consumer/Customer Service Application and Best Use of Responsible AI and Ethics categories at the 2023 AI Awards for addressing debt collection challenges with empathetic, privacy-first and customisable conversational interactions. By tackling customer needs ethically, they enhance customer engagement, agent efficiency and financial outcomes.
Topics include:
- How Webio improves collections through digital conversations
- Leading with empathy to streamline and improve customer engagement
- Detecting customer vulnerabilities for fast support
- Using AI & NLP to build a comprehensive platform for credit collections
- Ensuring ethical AI with controlled, integrated and customisable solutions
- How their conversational forms improved completion and customer engagement
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