Irish Hotel’s Federation (IHF)
Topic: The Potential for AI in the Hospitality Industry
Date: May 2024
Introduction
AI Ireland Founder Mark Kelly was thrilled to speak at the esteemed IHF Shaping Brighter Futures Annual Conference 2024 on May 29th. His engaging presentation highlighted the transformative impact of AI on the hospitality industry.
Key Discussion Points
Evolving Customer Expectations
- Mark discussed the shift towards digital and personalised customer experiences.
- He stressed the need to adapt to these evolving demands to remain competitive.
AI Applications in Hospitality
- Robot Concierges: Exploring how robots enhance service and streamline operations.
- Dynamic Pricing: How AI optimises pricing to maximise revenue and occupancy.
- AI-Controlled Rooms: Innovations in smart room technology that offer personalised and convenient guest experiences.
- Customised Experiences: Using AI to tailor services and amenities to individual preferences.
People as the Core Asset
- Mark emphasised that people are the most valuable asset in hospitality.
- He explained how AI can boost productivity and help create memorable guest experiences.
Attracting Top Talent
- Mark highlighted the importance of being an innovative employer to attract the best graduates.
- He demonstrated how adopting a forward-thinking approach and incorporating AI can make the hospitality industry more appealing to new talent.
Testimonial
Conclusion
Mark Kelly’s presentation at the IHF Conference highlighted the pivotal role of AI in transforming the future of the hospitality industry. His insights on digital personalisation, groundbreaking AI applications and strategies for attracting top talent resonated with the audience. He reinforced the notion that while people remain the most valuable asset, AI has the potential to greatly enhance productivity and elevate the guest experience.
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Don’t miss the opportunity to enlighten your team and stakeholders. Book a presentation today and explore how innovation is positively impacting your industry.
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