Artificial Intelligence is rapidly transforming the hospitality industry. From enhancing guest experiences to streamlining operations, AI offers powerful tools for hotels, restaurants, resorts and tourism businesses. Our AI in Hospitality training workshops are designed to give professionals a practical and strategic understanding of how AI can be implemented within the sector.
These workshops are suitable for professionals at all levels – from operational staff to executive leadership – and are delivered in two formats: Half-Day and Full-Day, depending on your organisation’s needs and availability.
Who Is This Workshop For?
This workshop is ideal for:
- Hotel general managers and department heads
- Restaurant owners and food & beverage directors
- Front desk and guest experience teams
- Marketing and revenue management professionals
- Travel and tourism operators
- Hospitality consultants and tech solution providers
- Anyone looking to explore how AI is reshaping the hospitality industry
What You Will Learn
Introduction to AI in Hospitality
- Understanding the fundamentals of AI and machine learning
- The current landscape: how AI is being applied in global hospitality settings
- Benefits and limitations of AI in a service-driven industry
Enhancing the Guest Experience
- Use of AI for personalised guest journeys
- Virtual assistants, chatbots and 24/7 digital concierge tools
- Leveraging AI to interpret guest feedback and improve service quality
Optimising Operations
- Predictive analytics for staffing and inventory
- Automation of routine processes (e.g. check-in/out, housekeeping schedules)
- Smart room technology and operational integrations
Driving Marketing and Revenue
- Dynamic pricing and demand forecasting using AI algorithms
- AI-powered tools for content generation and campaign targeting
- Building loyalty with AI-enhanced CRM systems
Ethical Considerations and Data Privacy
- Ensuring ethical and inclusive AI use
- Managing data privacy in compliance with GDPR and industry standards
- Human-AI collaboration: augmenting human roles with intelligent tools
Workshop Options
Half-Day Workshop (Approx. 3.5 Hours)
The Half-Day workshop is designed for busy teams seeking a high-impact overview of AI opportunities in hospitality. It focuses on awareness, foundational understanding and practical examples.
Includes:
- A concise introduction to AI and its relevance to hospitality
- Real-world examples tailored to hotels, restaurants and travel businesses
- A focused exploration of either guest experience, operations or marketing (you choose the focus)
- Group discussion to reflect on key challenges and opportunities in your context
- Q&A session
- Post-session resource pack with tools and templates for continued learning
Ideal for: executive briefings, department upskilling and teams beginning their AI journey.
Full-Day Workshop (Approx. 7 Hours)
The Full-Day workshop is a comprehensive, immersive experience for organisations ready to take a strategic approach to AI integration. It provides not only insights but also hands-on planning and custom guidance.
Includes:
- Deep dive into all core modules: guest experience, operations, marketing and ethics
- Interactive activities and guided group exercises
- Custom case study walkthrough based on your business type or challenge
- Development of an AI opportunity map tailored to your operation
- Workshop materials, worksheets, and a strategic AI action framework
- Follow-up consultation (optional) to support implementation steps
Ideal for: management teams, innovation leads, digital transformation projects, and forward-thinking hospitality brands.
Delivery Formats
Our workshops are flexible and can be delivered in the format that best suits your team:
- On-site: At your hotel, restaurant or office
- Virtual: Live sessions delivered via Zoom or Microsoft Teams
- Private: Tailored for your team only
- Public: Join one of our scheduled open sessions
What’s Included
- Live training led by experienced facilitators
- Sector-specific insights and examples
- Downloadable toolkit with AI resources and templates
- Optional certificate of completion
- Summary report outlining workshop outcomes and next steps
Enquire or Book a Workshop
To book a workshop or request more information, please complete the form below or contact us directly at mark@aiireland.ie
Let us help you unlock the potential of AI in hospitality and stay ahead of the curve in a rapidly evolving industry.