E216 ‘AI Transformation: Skills, Trends and the Irish Workforce’ with Microsoft’s Kieran McCorry

Today’s guest is Kieran McCorry, National Technology Officer at Microsoft Ireland. In this podcast, Kevin shares insights into the transformative role AI is playing in contemporary work environments as AI continues to reshape business landscapes globally. From emerging trends to challenges and opportunities, Kieran delves into how AI is no longer just an option but a necessity for businesses looking to stay competitive.

Generative AI tools are becoming pivotal in helping companies streamline tasks. Products like Copilot empower employees to tackle specific tasks, even while juggling multiple responsibilities. As Kieran highlights, these tools can assist in organising tasks efficiently, which is integral for businesses aiming to avoid being left behind as the world embraces AI.

He opens the conversation by introducing the Microsoft AI Work Trends Index, emphasising the importance of AI as a catalyst for career growth. AI’s adoption is growing, with a noticeable uptick in AI skills seen as critical for advancing one’s career. The discussion reveals a significant “adoption gap” across different demographics, specifically highlighted by discrepancies in AI usage among varying job levels, genders and age groups.

There is a consensus among employees recognising AI skills as vital to career progression. This realisation is reflected in increased AI adoption, with Mark stating that statistics are showing a 27% rise year-on-year. Not surprisingly, businesses are urged to integrate AI more comprehensively to fulfill employee expectations of using cutting-edge technologies.

A pressing issue is the uneven distribution of AI adoption within organisations, with managerial levels embracing AI significantly more than non-managerial staff. Kieran proposes that AI deployment often targets senior management first, leaving lower-level employees lagging. Identifying effective strategies to democratise AI access is crucial for equitable technology usage across all organisational tiers.

Employers face challenges not only in adopting AI technology but also in ensuring employees are adequately trained. The Work Trends Index underscores employees’ demand for employer-led AI training, creating a ‘know-do’ gap. Kieran stresses the importance of developing strategic AI training programs that are easily accessible and tailored to specific job functions.

As the workforce evolves, it becomes increasingly hybrid – comprising both human and AI workers. This evolution necessitates a reimagining of traditional management structures and job descriptions to incorporate AI effectively. Businesses must adapt to manage both human and AI agents to maximise productivity and maintain a competitive advantage.

This episode reiterates the urgent need for businesses to embrace AI and invest in employee training and skilling. For companies, the path forward involves strategic implementation of AI tools, encouraging an inclusive environment for all employees to leverage these technologies effectively and ensuring alignment with future workforce dynamics.

The transformative impact of AI is undeniable, offering unprecedented potential for businesses and employees. As we navigate this rapidly evolving landscape, adaptability and education become the keys to unlocking AI’s full potential, maintaining employee satisfaction and securing a thriving future in the age of AI.