AI Ireland Podcast | E175 | Technology platforms

'Shaping the Future of AI Agents ' with Microsoft Ireland's Jennifer Geraghty Ryan

Jennifer Geraghty Ryan | Microsoft Ireland

The big idea

AI agents become useful when they are aligned to customer priorities, grounded in evidence and tested beyond deterministic software assumptions.

About this conversation

Today's guest is Jennifer Geraghty Ryan, Principal Product Manager at Microsoft Ireland. As AI agents emerge as some of the most exciting innovations, Jennifer – who was an AI Person of the Year finalist at the 2024 AI Awards - delves into her journey and the groundbreaking work that her team is doing with AI agents and Copilot Studio.

Editorial discussion prompts

Define workflow and allowed actions.

Require citations for consequential outputs.

Test probabilistic behaviour with scenarios.

Measure success in real workflows.

Expand autonomy only after trust is demonstrated.

Prompts to explore

Define workflow and allowed actions.

Require citations for consequential outputs.

Test probabilistic behaviour with scenarios.

Chapter guide

0:00Building AI agents to empower customer success teams

3:18Empowering global impact through Microsoft's Copilot Studio platform

4:42Aligning generative AI with customer priorities for impact

8:15How GPT exceeded expectations in due diligence automation tasks

10:05Ensuring transparency and citations for AI-driven agent actions

11:45Why AI's non-deterministic nature complicates traditional software testing methods

13:37How AI agents will transform workflows into dynamic, multimodal interfaces

16:11Humans will manage agents, overseeing tasks and escalation

Editorial draft based on the official RSS description. The accompanying machine transcript is available for wording verification; full recording review remains pending. Names, quantitative claims, time-sensitive statements, rights and uncertain transcript wording remain publication holds.

The machine transcript and downloadable workbook remain in editorial review. They will be added only after names, terminology, rights and file delivery are checked.