AI Ireland Podcast | E131 | Products and services

Eamonn O’Toole, Data Science Consultant at Dell Technologies

Eamonn O'Toole | Dell Technologies

The big idea

Operational machine learning delivers value when incident data is structured, models fit the service workflow and outcomes are monitored after deployment.

About this conversation

Today’s guest is Eamonn O'Toole , Data Science Consultant at Dell Technologies . Dell Technologies Managed Services (DTMS) provide fully managed and optimised cloud and IT services to a large and varied set of 3rd party customers. These services include the operation and maintenance of backup, storage, compute, network and converged infrastructure with a variety of monitoring and ITSM systems. Dell Technologies won the 2023 AI Award for Best Application of AI in a Large Enterprise for the DTMS team’s collaboration with Service Operations Applied Science and Engineering (SOAS) to employ an ML-powered Multi-Layered Framework to enhance incident management and reduce ticket handling times.

Editorial discussion prompts

Start with an incident-management bottleneck.

Combine data layers deliberately.

Integrate predictions into operations.

Monitor drift and staff workload.

Measure resolution quality and customer impact.

Prompts to explore

Start with an incident-management bottleneck.

Combine data layers deliberately.

Integrate predictions into operations.

Chapter guide

No source chapter timestamps available. Listening review is required before adding chapters.

Editorial draft based on the official RSS description. The accompanying machine transcript is available for wording verification; full recording review remains pending. Names, quantitative claims, time-sensitive statements, rights and uncertain transcript wording remain publication holds.

The machine transcript and downloadable workbook remain in editorial review. They will be added only after names, terminology, rights and file delivery are checked.